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Wednesday, March 12, 2008

Improve Landing Page Performance

Undertaking any new advertising campaign should also entail the optimization of your landing pages. These pages need to be set up primarily to convert the visitors that your advertising generates. No matter the method of marketing or advertising you use, even offline advertising, you should have a clear understanding of the visitors that it will produce.

- What keywords, if any, led a visitor to your page?
- Are your visitors looking for information or products?
- Where are your visitors likely to be from?

The first step to landing page optimization is getting to know the resulting visitors. With paid search and even organic search you should have a good level of knowledge of the keywords that those visitors have used to visit your site. Consider whether the keywords and your campaign in general is geographically targeted, whether it will lead to visitors that want more information or are ready to start the buying process, and their general demographics. The more information you can determine about your new visitors, the more effective your landing page can be.

- Have you included the most relevant keywords in your page?
- Are the images relevant to the topic your visitors want?
- Are ALL of your page elements relevant?

The landing page should be optimized so that it is relevant to these visitors. Page relevancy is always a popular topic. The more relevant a page is to its visitors, the more targeted those visitors will be, and the more targeted a visit is, the more likely they will convert and perform your desired action. Including keywords is a part of page relevancy but generally matching all of the page content to the needs of your visitors is vital.

- Why did a visitor choose to visit your site?
- What did you promise or infer in your advertisement?
- Do your visitors want information or do they want to buy straight away?

If you promise information in the advertising link then you should provide that information. In contrast, if an advertisement implies that your visitor will be taken to a purchase page, then that is where they should be taken. Most searches are done by surfers looking for information on a topic - this may or may not lead to an immediate purchase. By providing the information that a visitor is looking for it provides you with the opportunity to increase brand awareness, and even make an immediate sale.

- What makes your product better than your competitors' products?
- Why should visitors use your website rather than the next one?
- What do you have to offer that no other service, or very few services, also offer?

A Unique Selling Proposition (USP) is what makes you stand out from your competition. It's the reason that your visitors should choose you over any other site. It's also one of the most powerful conversion tools you have available to you. Many websites do not include their USP because they have yet to identify it - virtually every website and every company has a USP and promoting it early or prominently in the content of your site will help to increase conversion rates.

- Does the first paragraph of content include a summary?
- Have you got all of the important information on the page before the fold?
- Have you used an appropriate web content writing format?

Reading from a computer screen is very different to reading from paper based media. We can't read as quickly, we digest less information, and we comprehend fewer facts and less information. As such, it is good practice to write differently for the Internet than we would for a magazine or other publication. The very first paragraph needs to be a concise and informative summary of the rest of the page. Sentences and paragraphs should be shorter in length and, therefore, simpler in their reading. Headlines and titles, as well as other formatting, should be well employed in the relevant areas.

- Have you removed any unnecessary links?
- Is advertising kept to less visible sections of the page?
- Have you moved distracting page elements below the fold?

The more external links that appear at or near the top of the page, the more likely that your visitors will leave your site. Similarly, distracting advertisements that aren't a part of your CTA (Call To Action) need to be placed somewhere less distracting, along with other potential diversions. While these page elements all have a place on websites, they shouldn't detract from a well optimized landing page.

- What do you want your visitors to do next?
- What will your visitors want to do next?
- Have you clearly defined and implemented your CTA?

The Call To Action, or CTA, is the online vehicle that will drive your visitors to take the next step in the process. What this step is will differ according to various factors. If you sell your own products then the next step for your visitors could be to make the purchase. Alternatively, the desired action could be to sign up for a free newsletter, click an affiliate link, or download a free ebook. Identify what it is that you want your visitors to do next as well as what you believe they will want to do next. Once you've identified your CTA you need to implement it on your page so that visitors recognize what they are expected to do.

- Do you have any special offers, reductions, or discounts?
- Do you have any promotional giveaways or other incentives to offer?
- Have you pushed these incentives above the fold?

Incentives are a great way to persuade undecided visitors to take the plunge and move on to the next step. Either have a creative ad made that is relevant to the incentive, or at the very least ensure that it is mentioned in or around the first paragraph of your page. It should also be considered one of your USPs so it is a critical part of optimizing your landing pages.

- Is there any way you can make improvements?
- Are you tracking results?
- Are you prepared to make changes according to those results?

Your landing page is all about getting results. This means you need a powerful analytic package so that you can track the performance of these pages. You should have this software installed on your site anyway, in order that you can track the results of the advertising campaign itself, determine your most successful and least successful pages, and gather important data. Make small changes in a bid to improve page performance, and ascertain the success of those changes before making any others. Keep monitoring and optimizing until you get the best possible results.


About the Author: The landing page is as important as the advertising itself. Poor landing page performance essentially means wasted advertising revenue while optimized pages can mean excellent sales levels and highly profitable marketing campaigns. Matt Jackson, of WebWiseWords, creates compelling web site content, and also specializes in a range of other web site content writing services.

Friday, March 07, 2008

Steps To Successful Email Marketing

When website owners and marketers talk about online marketing, they often refer to SEO and PPC. Email marketing can sometimes be overlooked despite being one of the most powerful methods to reach potential customers and to keep existing customers coming back for more. Perhaps a factor in this is that direct email campaigns are commonly associated with spam emails, but careful list management ensures that this need not be a problem.

There are a number of stages to a successful email marketing campaign and by nailing as many as possible you can improve your results. The key to success, though, most commonly lies in the planning stage – if this is your first foray into email marketing then be prepared to treat it as a test run. The more direct email marketing campaigns you run, the more opportunity you have to optimize the process and improve your results. Here are ten of the most important steps to an effective email campaign.

1 – Determine Your Ultimate Goal
This might sound obvious, but having a clear goal in mind will help to concentrate your efforts. There are many effective uses of an email marketing campaign from increasing brand awareness to pushing a new product or seasonal promotion. Each of these uses typically demands a different campaign with its own style and its own components.

Increasing traffic to your website is not usually a bottom line target. The reason for increasing traffic to a website is normally to improve sales and increase profits. In the majority of cases, it is more desirable to attain greater sales through fewer visitors, than having a site awash with visitors but with a poor conversion rate.

A prolonged and careful email marketing campaign will naturally help to improve brand awareness. Your readers will naturally remember your name and the products or services that you sell as they gain more and more exposure to your marketing emails. Similarly, as long as you produce relevant and useful emails, your potential customers will grow to trust you making it more likely that they will purchase from you now or in the future.

2 - Your Opt-In Email List
There are a couple of key aspects to this section. YOUR opt-in list will generate better results than the use of somebody else's list. If you have taken the time and put in the effort to grow your own list, then the members of that list will already have some degree of awareness for you, your products, and your website.

Developing your own list can take time and money. To get a head start it is possible to buy or rent email lists from others. In these cases it is particularly important to pay attention to the second important factor – the list MUST be an opt-in list. Every member of that list must have opted in to receive marketing communication from you and they MUST be given adequate opportunity to opt out of future communication.

Particular care needs to be taken with your list management techniques to ensure that you are not deemed as being spam. If you purchase lists or partial lists then members that opt out need to be recorded separately. If you purchase another list that includes the same name and you subsequently email that person without their express request to be re-included in your list then you face the very real possibility of being flagged as sending spam email.

3 - Establish Performance Tracking Techniques
Tracking the performance of any advertising campaign should be foremost in your mind. This is the only true method of determining its worth and is the only way you can optimize your advertising to generate the best possible results. Web analytics are an absolute must-have, and with the wealth of affordable and even free choices available today there is no reason not to have a good analytic package in place.

Tracking code can also be placed into an HTML email. You need to operate a degree of caution when implementing code into HTML emails, because it could lead to your email being blocked by over zealous spam filters. If you can use hyperlinks that include tracking code, and your analytics package includes referral data, then this can generate the majority of the information you require.

The more information you can gleam from an advertising campaign, the better. You will be using these results to fine tune future advertising campaigns, so too much information is better than too little. If in any doubt then consider using an email marketing management service to conduct the tracking on your behalf.

4 – Ready Your Website
Directing visitors to your website is only a portion of the battle ahead. Once a reader clicks through the links in your email, you then need to be confident that your web pages are optimized to complete the sale. Conversion rates need to be high on the pages you direct traffic to, but you also need to target the traffic to the most appropriate pages and vice versa.

Consider the anchor text, or link text, that you will be using in your email. If you are encouraging readers to learn more about a product then don't direct them straight to the purchase page unless that page includes the inferred information. Similarly, if you have pre-sold your readers so that they are poised and ready to buy, and your CTA (Call To Action) indicates that this is the next step then you can navigate readers through to a more direct sales page.

Introducing a new product or a new concept will usually take more information than you can provide in a single marketing email. If necessary, add a page or multiple complementary pages, to your website. Direct readers to these pages so that you can combine the use of your email marketing and your optimized and informative content to really persuade and hammer the message home hard.

5 – An Effective Subject Line
The subject line of your email is the first thing your readers will read, and you need to ensure that it won't be the last. Human spam filters can be just as difficult to avoid as software spam filters, even for genuine email. You should certainly avoid the use of typically spammy subject lines and opt for a more effective approach.

There are many ways to write an appealing subject line. A newsworthy subject line will often grab the attention but only works effectively in limited cases. Otherwise, try to evoke an emotive response from the reader. The strongest emotions include greed, love, and even hatred or controversy. With these latter two it is again important that you exercise appropriate caution otherwise you may alienate your readers against this and future marketing emails.

Intrigue and appeal work very well. An intriguing headline will draw your readers into the main body of the content and the subject line will have then done its job effectively. Never mislead in the subject of your email but do try to peak your reader's curiosity to the extent that they can't help but open the email and read it fully.

6 - Email Body Content
Finally we reach the main body content of the email. That it's taken to point six to do so is an indication of how important the planning and preparation stages are. The subject line has hopefully driven a good portion of your list to open the email, and those readers should be intrigued enough to want to read more.

Research shows that the more personalized the message, the more likely it will be to succeed. Start with a personalized greeting and use a friendly, even conversational tone, throughout the message. Inform readers of what they need to know but do so informally and in as friendly a manner as is possible by email.

The email absolutely has to be grammatically and factually correct, and must not contain typos. These types of errors can be an instant turn off for readers. Run a spell check. Twice. And then check it manually and have somebody else check it again for you. At the same time check the links and ensure that they do indeed direct to the proper pages.

Include a Call To Action, or CTA, rather than just a link. A CTA is a direction that points your visitors to perform your desired action. This could be to click a link, make a purchase, or even forward the email to friends. The CTA needs to be clearly defined an, obviously, as effective and accurate as possible.

7 - Hyperlinks To Your Site
The entire point (although probably not your ultimate goal) of your email is to get readers to click on links and visit your website. Include two or three links in the body of your email and make sure they are relevant without being too obvious. Lead readers to click the links rather than directly point it out and find something more effective than “click here” to use as your anchor text.

Two to three links is the ideal number. Too few links and your email won't prove effective at driving traffic, while too many links will detract from the actual content of the email. If your email is very short then offer two links, or offer three links within longer messages. Contextual links (that is, those that appear within the body of the email rather than at the end) are usually significantly more effective.

Check and double check that links work and direct to the correct page. Once you've done this, have somebody else check them too. The number of marketing emails that have failed because of broken or incorrect links is alarmingly high and this is not a trap that you want to fall into.

8 - Choose The Best Time To Send Your Email
The time you send your email can have a significant impact on its effectiveness. During the night, most people's emails fill up. In a lot of cases, this can mean that your reader will be faced with tens of emails in the morning, many of them rubbish. This leaves a very real chance that they will simply ignore or delete your email without noticing who sent it, what it is about, or whether they have any interest in reading it.

Consider your target market and when they are most likely to be sat in front of their email. Those with a global market may find this more difficult because of the time difference, but otherwise bear this in mind too. Not every website or marketing email is geared towards residents from the same country.

9 - Test Email
Initially, send a test email to yourself, friends, family, or colleagues. This is more to determine that it arrives looking as expected. Once you have done this and are happy with how your email looks, you should then move on to send a second test email to a small selection of your list. This gives you ample opportunity to make any last minutes changes or tweaks according to how this small test run performs.

You might even consider sending several tests out to different groups, if you have a large enough list. This enables you to test the subject line, content, and product price, by making alterations before each test run. Be sure to test the different components separately, though, so that you can determine what needs changing and what works well.

A test email also gives you chance to check that you are set up and able to track the results and any other information you want to track. A good email marketing service will do this by default, because the test email can prove to be one of the single most effective ways to improve the performance of a one-off email shot.

10 - Monitor, Optimize, And Start Again
Being careful not to send emails too frequently, you should send regular communication to your list. An unloved list will be more likely to unsubscribe and readers become most responsive after approximately seven items of communication from you. Monitor results, check bounce rates, and look for ways that your campaign could be improved.

Once you've found the best ways to improve a campaign make the improvements and begin the procedure again from the beginning. This process of monitoring, optimizing, and starting again will help to increase exposure, improve brand awareness, and generally improve results and profit levels.

Why Your List Is So Important
A list can last you a lifetime and it is possible to continue selling to the same list members over and over again. In fact, once a list member purchases from you, and presuming that everything goes smoothly during and after the sale, they will be more inclined to purchase from you in the future. You will have won their trust, gained their favor, and they can be relied upon to help you with extra sales in the future.

Look after your list and your list will look after your profits.


About the Author: Matt Jackson, founder of WebWiseWords, offers SEO copywriting and a range of other web content writing services to increase traffic and improve conversions for your website.